Chatbots in humanitarian contexts

Publication language
English
Pages
32
Date published
15 Apr 2023
Type
Research, reports and studies
Keywords
Data approaches, Emerging IM technologies, Artificial Intelligence / Machine Learning
Organisations
International Federation of Red Cross and Red Crescent Societies (IFRC), The Engine Room

Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.