Case study on the use of call-based surveys during the COVID-19 crisis in Jordan

This resource was originally published on the CartoBlog in 2020 by CartONG. It was transferred to the IM Resource Portal in May 2021. The CartoBlog will be decommissioned in early 2022.

As the COVID-19 pandemic was spreading throughout the world, Jordan was put in lockdown on March 14, 2020. Face-to-face surveys that were usually conducted by humanitarian actors in order to stay aware of beneficiaries’ situation and their needs, could no longer be conducted due to physical distancing restrictions.

During this particular time, call-based surveys proved to be a good alternative bringing a whole range of advantages. Through this case study, Humanity & Inclusion (HI) and Terre des hommes (Tdh), share their experiences with call-based surveys in Jordan, the opportunities and hurdles they came across during this process and their recommendations for future call based surveys.

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This project was co-funded by the French Development Agency (AFD) and the H2H Network’s H2H Fund, the latter supported by UK aid from the UK government. Nevertheless, the ideas and opinions presented in this document do not necessarily represent those of the H2H Network, UK aid and AFD.